Privacy Policy

Privacy Policy

1. Introduction
Kinrasoft Sdn Bhd (“we”, “us”, “our”) takes your privacy seriously. This Privacy Policy (the “Policy”) explains how we collect, store, use, disclose and protect your personal data when you access our website at https://kinrasoft.com (the “Website”) or use our cloud accounting software and related services (collectively the “Service”). By accessing or using the Service, you consent to the collection and use of your data as described in this Policy.

2. Information We Collect
We collect and store personal data and business-related data from you. This may include (but is not limited to):

  • your name, email address, phone number, profile picture, company name and address;
  • business particulars (for example, company registration number, tax identification, nature of business);
  • financial and accounting information (including ledger, invoices, e-invoices, supplier and customer information) as uploaded or created by you within our Service;
  • technical/usage data (e.g., IP address, device type, browser type, log data) when you access the Website or Service;
  • cookies and similar technologies when you use the Website.

3. Information About Others Provided by You
If you provide information about other individuals (for example, your clients, suppliers or employees) via our Service, you represent that you have the authority to disclose such information and that the individuals whose data you provide are aware of this Policy.

4. How We Use Your Information
We use your information for the following purposes:

  • to verify your identity and your company’s identity;
  • to administer your account and provide you with the Service;
  • to enable e-Invoice submission, download, cancellation and other compliance features (e.g., for the Lembaga Hasil Dalam Negeri Malaysia e-Invoice system) that Kinrasoft supports;
  • to communicate with you (for example, about updates, billing, support);
  • to provide training, marketing and promotional materials (unless you opt out);
  • to comply with applicable laws, regulatory obligations and tax authority requirements;
  • to improve and enhance our Service (including aggregated, anonymised analysis of usage data).

5. Data Aggregation
We may aggregate non-personal data (that does not identify you directly) for analytical purposes (such as benchmarking usage patterns, improving our Service) and reuse it in anonymised form.

6. Location of Data Storage and International Transfers
Your information may be stored on servers located in Malaysia or in other jurisdictions (e.g., Singapore) operated by reputable third-party data centre providers. When your data is transferred abroad, we will ensure that adequate safeguards are in place in accordance with applicable law.

7. Data Security
We take reasonable technical and organisational measures to protect your data from unauthorised access, modification, disclosure or destruction. These measures include secure servers, SSL encryption for data in transit, access controls and regular security reviews. However, no internet transmission is entirely secure and we cannot guarantee absolute security.

In the event of a data breach involving your personal data, we will notify you as soon as reasonably practicable in line with legal obligations.

8. Disclosure of Your Information
We will not share your personal data with third parties for their direct marketing purposes without your consent. However, we may disclose your information:

  • to our service providers who assist us in providing the Service (under contract and confidentiality obligations);
  • if required by law, or by any court order or governmental or tax authority;
  • in connection with a corporate transaction (such as merger, sale or acquisition), subject to confidentiality and appropriate protection of your data.

9. Payment Information
We do not store your full credit card or payment method details unless expressly stated. Payment transactions are processed by reputable payment gateway providers and you should refer to their privacy and security policies for how your payment data is handled.

10. Cookies & Similar Technologies
We use cookies, web beacons and similar tracking technologies to collect information about your use of our Website, such as pages visited, time spent, referral source, device type and location. You may set your browser to refuse cookies, but this may affect your use of certain parts of our Website or Service.

11. Your Rights and Access to Your Data
You have the right to request access to, correction of, or deletion of the personal data we hold about you. To make such a request, please contact us at the address provided below. We may refuse your request where permitted by law (for example, in cases of legal or regulatory retention obligations). We will respond to your request without undue delay.

12. Retention of Data
We retain your personal data for as long as necessary to fulfil the purposes set out in this Policy, or as required by law. When data is no longer needed, we will securely delete or de-identify it.

13. Children
Our Service is not intended for children under the age of 18. We do not knowingly collect personal data from minors. If you become aware that a minor has provided us with personal data, please contact us and we will take steps to remove such data.

14. Changes to This Policy
We may update this Policy from time to time. When changes are made that materially affect how we treat your personal data, we will attempt to notify you (for example via email or website notice). Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Policy.

15. Contact Us
If you have questions or complaints regarding this Policy or our data practices, please contact us:
Kinrasoft Sdn Bhd
Email: kinrasoft@gmail.com
Phone: 01130048076

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